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Embark on a journey of knowledge and skill development with our diverse range of training courses. Designed to cater to various interests and professional needs, our courses offer a flexible and accessible learning experience. Whether you’re looking to enhance your career prospects, delve into a new field, or simply pursue a passion, our curated selection of courses provides a dynamic platform for growth. Explore cutting-edge content, engage with expert instructors. Choose excellence, choose convenience – explore our courses today.

Customer Service

We tailor customer service courses to all staff’s requirements, whether their customer interactions are telephone-based, online or face-to-face. and for the company’s managers. Some organisations choose to run customer service training separately for managers. Our clients include organisations in all sectors, from non-profit, health, food and retail, to financial, professional and technological services.

World Host (Accredited Customer Service)

World Host customer service training programmes have a core framework, but are adaptable to any sector. World Host workshops are designed to be practical and interactive, affording each trainer the flexibility to deliver the programmes in a style and format that is personal to them and the organisation.

Conflict Management

Our fully certified Conflict Management online training courses are designed to help employees understand the common reasons why conflict arises, and provide advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. This will also be delivered in a classroom setting.

ESOL – Learn English-FREE

Unlock the power of effective communication with our ESOL (English for Speakers of Other Languages) course. Tailored for individuals seeking to improve their English language proficiency, our comprehensive program focuses on the key aspects of language acquisition: listening, speaking, reading, and writing. Whether you’re a newcomer to the English language or looking to refine your existing skills, our experienced instructors provide a supportive and interactive learning environment.

Business Administration;  level 3

  • About This Course The Business Administration Diploma Level 3 has been designed for anyone looking to progress in their career within a business or office setting. …
  • Course Benefits The aim of the course is to give the learner the skills needed to work within the more demanding roles within a business. …
  • Course Units Unit 1: Working with Others …
  • Assessment …
  • Required Knowledge …

 

 

 

Team leading; Team leading can be a challenging and sometimes overwhelming position, especially to those new to the role. And all it takes to create great leaders of great teams is some sound understanding in the principles.

The Highfield Level 2 Certificate in Team Leading Principles (RQF) has been developed to do just that, and is used by some of the leading businesses in the UK today….

Safety & Protection

First Aid at work; Suitable for any staff in any sector 3 day course

Health and safety ; When it comes to Health and Safety, there are some courses that are a fundamental part of making sure your workplace is both safe and legally compliant.

Our Health and Safety courses will help to improve your employee’s knowledge of safe working practices, reduce risks in the workplace, and help to create a more compliant, safer work environment. They can be easily accessed and can be completed anywhere you have access to a smartphone, tablet, or computer.

 

This safety training courses is designed to keep you up to date with the latest Health and safety legislations remain compliant  and ensure your employers are always following the safety work procedure.

Food Safety Level

  • This food safety training course is suitable for those working in a low-risk catering environment or for keen home-cooks who would like to understand more about food safety and hygiene.

    Our courses simplify even the most complex of subjects through media and content-rich exercises that motivate and engage learners. Our Food Safety Level 1 course is packed with:

    • interactive exercises/gaming
    • media-rich content
    • interactive 3D scenarios
    • content provided by market leading experts
    • relevant photography and illustrations
    • multi-generational content and style

Health & Social Care Level 2 & 3

Working in health and social care can be incredibly rewarding, but it is also challenging. Services and roles are changing and there are increased demands on staff to deliver high quality, safe and compassionate care and to develop new skills and keep up-to-date.

You may be looking to improve your career ambitions, develop your leadership and management skills, or even just looking to refresh your knowledge or increase your understanding of the sector. Whatever your needs we have something to help you on your journey.

Level 1

Level 2

Early Years Level 2 & 3

  • Course content

    This course aims to provide you with knowledge and understanding of babies and young children, from birth to seven years of age. Applied knowledge will be in the early years – from 0 to 5 years of age. Completion of this course will result in you achieving the Level 2 diploma for the early years practitioner. This meets the DfE level 2 full and relevant criteria for a level 2 early years practitioner in the workforce.

    This course is ideal if you’re wanting to work in an early years setting. On successful completion, you’ll be able to enter the workforce as a qualified level 2 early years practitioner.

    You’re required to find a work placement for this course. This should be in an early years setting for a minimum of 186 hours. There should be a range of children from birth to 5 years old A DBS check will be carried out before you’re permitted into settings.

    This course will enable you to:

    • Work well alongside others to support children to learn and develop.
    • Be able to practice as a key worker in early years provision.
    • Understand the early years framework.
    • Know how to plan for the children to learn and develop.
    • Develop your own personal and work related reflective practice.
    • Build a portfolio of evidence and tutor assessment of your skills, knowledge and ability.
    • Apply for employment  .
    • Achieve a nationally recognised level 2 for the early years workforce (early years educator).
    • Provide you with the skills and knowledge needed to progress onto higher levels of study.

    You’ll also develop your skills for work by:

    • Working as part of a team to share your ideas and complete tasks.
    • Planning your own work and completing it within a timeframe.
    • Listening to and following instructions.
    • Gaining basic digital skills and confidence using office packages.
    • Learning to adapt the way you work when things change, or if you need to switch to a different task quickly.
    • Being resilient and having the ability to stick with a task. Even if things don’t go to plan you should learn from any setbacks.
    • Improving your literacy, numeracy and digital skills.

     

     

     

    A separate page for those who requite support for domestic violence

     

    National Domestic Violence helpline numb)

     

    Speak to a member of our helpline team at any time of the day  or night for confidential and none judgemental support. If would like to text rather that calling that is also possible.

     

    Book a meeting with professional who will  help and support you

     

    You can also request a call back

    Health & Social Care Level 2 & 3

    Working in health and social care can be incredibly rewarding, but it is also challenging. Services and roles are changing and there are increased demands on staff to deliver high quality, safe and compassionate care and to develop new skills and keep up-to-date.

    You may be looking to improve your career ambitions, develop your leadership and management skills, or even just looking to refresh your knowledge or increase your understanding of the sector. Whatever your needs we have something to help you on your journey.

    Level 1

    Level 2

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